Coworker team
Customer care
Bring customer messages, order context and policies together.
Customers
Orders
Works with
Zendesk
Intercom
Shopify
Outlook
Give your team a goal
Review customer messages, check the related orders and draft helpful replies using our policies. Flag exceptions for my decision.
Illustrative team output
A complete customer care review
Each coworker contributes. You review the combined result.
- Customer messages grouped by need
- Policy-based reply drafts prepared
- Related order details checked
- Delivery exceptions flagged
Combined priorities
- Reply drafts
- 6 replies prepared in your brand voice
- Order context
- Tracking and order facts attached
- Your decision
- 1 policy exception needs review